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Goal
Deliver bad news in a message that is clear and that minimizes
distress on the part of the recipient.
Objectives
- Convey bad news in a straightforward yet tactful style
- Use a buffer to prepare the recipient for the bad news
- Provide explanations that are direct and concise
- Respond to the recipient's reactions with empathy, support
and perspective
Methodology
Discussion, role plays and impromptu speaking exercises, group
and pair activities
Enrollment
4-8 participants
Scheduling
2.5-hour seminar
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