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Goal
Handle confrontation effectively and confidently.
Objectives
- Become aware of your current response to confrontation and
the effect on interactions and relationships
- Learn strategies and phrasing for responding effectively
to confrontation
- Develop skill in using a three-step process to deal with
confrontation
- Become more confident in your ability to overcome obstacles
and resolve confrontational issues
Methodology
Discussion, role plays and impromptu speaking exercises, group
and pair activities
Enrollment
4-8 participants
Scheduling
2.5-hour seminar
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